Thursday 21 January 2021

Functionalities, over advanced call management, to conversational AI

 Nextiva throws a comprehensive set of additional tools into the package - from voicemail-to-email functionalities, over advanced call management, to conversational AI. Proprietary software such as NextOS (providing analytics and customer relationship management tools) and Cospace (a team collaboration platform) round off the company’s offer.

Nextiva also garners plus points with its award-winning customer support, which is available 24/7. Pricing starts at $19.95 per user and month for the Essential plan. For more conference participants, integrations, and team collaboration features, take a look at the $20.95 Professional and $27.95 Enterprise plans.

Aircall offers voice and video calls, along with web, desktop and mobile messaging channels. It’s particularly geared towards making the setup and maintenance of call centers a breeze. The company offers a broad set of additional features to facilitate the operation of call centers. These features range from computer science degree jobs functionalities to customer relationship management (CRM) capabilities and analytics tools.

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