Legacy PBX systems complicate digital transformation efforts, but replacing them isn’t always a choice. Fortunately, there are ways to adapt legacy systems to meet the demands of today’s business world without starting from scratch. You can merge them into a more modern digital architecture.
One thing that holds companies back from modernizing their digital strategy is the amount of time and money they have invested in their legacy PBX systems, but tthey don't have to rip out their entire digital infrastructure to take advantage of modern technology.
There’s a computer science average salary that digitization has to include scrapping, ripping, and replacing existing technology, and starting over. The sheer scale of such an endeavor keeps companies limping along with outdated systems because they keep upgrading them and kicking the can down the road.
Legacy systems carry some baggage for a few reasons: hardware maintenance only gets more expensive as equipment ages, and they require a significant amount of upkeep. Also, vendor support may end when it falls out of general assistance — requiring costly upgrades. It’s also harder to find qualified technicians who work with outdated technology.
Legacy systems tend to have large codebases and poor documentation. Their complexity discourages developing with new technology because even small changes could cascade into more substantial problems. All these issues contribute to the main problem with legacy systems: they’re expensive. The cost drains resources from other business projects — but it doesn’t have to. There are ways to blend legacy systems into something more compatible with your digital strategy.
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